A complete overview of how your personal data is collected, used, and protected. Your privacy is our top priority at LuckyRush.
LuckyRush ("we", "our") is committed to providing a safe and trusted online betting experience for users in Bangladesh. This Privacy Policy explains what information we collect from you when you use our website and services, why we collect it, and how we keep it secure.
We believe privacy is a fundamental right. That's why every piece of personal information you share with LuckyRush — from the moment you open an account to every transaction you make — is handled with the utmost care. This Privacy Policy has been developed in accordance with international data protection standards (GDPR-aligned guidelines) and applicable laws of Bangladesh.
By using LuckyRush's services, you are considered to have agreed to this Privacy Policy. We therefore strongly encourage you to read it carefully before registering.
Our Core Principles: Your information is used solely to provide our services. It is never sold to third parties — not ever.
LuckyRush collects different types of information at various stages. A detailed breakdown by category is provided below.
| Data Type | Source | Mandatory? |
|---|---|---|
| Name & Contact | Registration Form | Yes |
| Identity Documents | KYC Process | Above a certain threshold |
| Payment Information | Transaction time | Yes |
| Device & Browser | Automatic | Automatic |
| Betting History | Platform Usage | Automatic |
LuckyRush uses collected data solely for specific and legitimate purposes. A full list of how we use your information is provided below.
Marketing Communications: We may send you promotional emails or SMS messages. You can turn this off at any time from your account settings.
LuckyRush uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login Session, Security Tokens | Deleted at End of Session |
| Performance Cookies | Page load time, error tracking | 30 Days |
| Functional Cookies | Language preferences, user settings | 1 year |
| Analytics Cookies | Traffic analysis, usage patterns | 2 years |
You can disable cookies at any time from your browser settings. However, disabling certain essential cookies may cause some features of the platform to stop working correctly.
LuckyRush uses the latest technology and methods to keep your data safe. Our security framework is multi-layered and continuously updated.
In the Event of a Data Breach: In the event of a data breach, we will notify affected users within 72 hours and take the necessary steps.
LuckyRush does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Guidelines |
| KYC Documents | 5 Years | AML/CFT Compliance |
| Customer support conversations | 2 years | Dispute Resolution |
| Log & Session Data | 12 Months | Security Monitoring |
| Marketing Preferences | Until Consent is Withdrawn | Marketing Communications |
Under LuckyRush's Privacy Policy, you have the following rights. To exercise them, please contact our support team.
You may request to know what information we hold about you.
You may request that any inaccurate or outdated information be corrected.
You may request the deletion of your personal data under certain conditions.
In certain cases, you may request that the processing of your information be restricted.
You may request a copy of your data in a portable format.
You may object to the use of your information for specific purposes.
To exercise your rights: support@luckyrush.ws. We will respond within 30 days of receiving your request.
LuckyRush strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.
For Parents: If your child has been using LuckyRush, please support@luckyrush.ws. We will act promptly.
LuckyRush may update this Privacy Policy from time to time. Any changes will be communicated through the following methods.
Contact: For any questions or concerns about our Privacy Policy, email us at: support@luckyrush.ws
At every level, we apply the highest standards of technology and policy to protect your privacy.
All data transmitted from your browser to our servers is protected by 256-bit SSL/TLS encryption. No third party can intercept or read your information in transit.
Every account goes through identity verification, which prevents fraud and protects your account from unauthorized access.
Your financial data is stored and processed in accordance with international Payment Card Industry standards.
Add an extra layer of protection to your account with SMS or app-based 2FA. Even if your password is compromised, your account stays secure.
Independent third-party cybersecurity experts regularly audit our systems and identify any vulnerabilities.
We only collect information that is genuinely necessary to deliver our services. Avoiding unnecessary data collection is a core principle we stand by.